“Our extensive capacity as a company ensures customer satisfaction by our efficiency of operations and excellence in service delivery”
Each staff members receives customer service and care training. They are then hand picked to match each specific site so as to ensure a high level of customer care delivery.
To achieve the main objectives and level of service required we identified the following criteria:
- The recruitment and retention of well trained, motivated, experienced and smart Cleaners (between the ages of 22-55 years) with a high level of inter personal skills that are fluent in English.
- Document contract monitoring and liaison with all staff on site and clients on a regular basis.
The compilation and adherence to a detailed, up to date and accurate Assignment Instructions for you. A ‘proactive’ rather than ‘reactive’ approach towards the cleaning at your address. Regular documented liaison with you to establish and monitor adherence to established performance criteria
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Customer care policy
We believe that customer care is the highest of priorities. We firmly believe that each client, their personnel, visitors and customers should receive the highest levels of attention, courtesy, communication skills, efficiency, good manners, personal presentation and that our staff should be ambassadors for both assertion and to You our clients.
We are firmly committed to the belief that our clients expect and deserve the highest possible levels of customer service and that every member of this company shall conduct themselves professionally and with the utmost honesty and integrity thereby continuing our pursuit of excellence.