Management and Supervision
Assertio services places a great emphasis on the management and supervision of its entire contract in other to maintain the very highest standard of cleaning.
We have a policy of one contract, one motivated services team, one manager backed up by a unique management hands on approach.
In assessing the specification of your facility we will ensure that we make provisions for a permanent supervisor to be based on site and for the area manager to visit the site on daily visit.
We will ensure that the site is audited quarterly by the British institute of cleaning science while the cleaners are at work to ensure that the highest possible standards are maintained.
All our cleaning supervisors are have a minimum qualification of NVQ11 and must undergo the BICSc cleaning operator’s proficiency certificate and the food premises cleaning certificate scheme before being allocated a site. All our cleaners training are all listed in an assement card that details all resources and competencies that is needed to pass a given task and unless the all the task are passed they cannot be posted to a site.
Quality assurance
To achieve and maintain a high standard of cleanliness by operating controls which will result in consistent service throughout the life of the contract.
We will check and record the quality of services. We will send you a monthly questionnaire to comment on all our areas of services not just on cleaning but customer services levels. On the commencement of contract all items that is required to be cleaned will be listed and we will want you to score us on the specifications quarterly on a scale of 1 to 10.
In addition, an independent random check inspection using the same system will be carried out by the area manager to check cleaning zones.
Quality Policy
The management of Assertio Services limited is committed to meeting & Exceeding the expectations and needs of our Clients. We recognise that to achieve this goal we need to recruit and train the best the industry has to offer. We also recognise the importance of having a comprehensive management system.
Our company will ensure that the necessary investment is made available to aid the continuous development of all staff be it at staff operational level and management level.
We periodically undergo an internal quality management system audit that meets the ISO 9001:2000 standards.
We ensure that our quality objective is well communicated through all board.